Help Desk Support: Providing a point of contact (phone, email, chat) for users to report issues and receive immediate assistance. This includes answering questions, providing guidance, and attempting to resolve problems remotely.
On-Site Support: Sending technicians to the client's location (home or business in Willemstad, Curaçao) to diagnose and resolve hardware or software issues that cannot be fixed remotely.
Emergency Support: Offering rapid response for critical IT failures that significantly impact operations.
Virus and Malware Removal: Identifying and eliminating malicious software infections, as previously mentioned.
Software Troubleshooting: Diagnosing and resolving problems with operating systems, applications, and drivers.
Hardware Troubleshooting: Identifying and addressing malfunctions in computer hardware, peripherals, and network devices.
Connectivity Issues: Resolving problems with internet access, network connectivity (wired and wireless), and VPNs.
Email Support: Assisting with email configuration, troubleshooting sending and receiving issues, and managing email clients.
Password Resets and Account Recovery: Helping users regain access to their accounts.

Preventative Maintenance: Regularly checking systems for potential issues, applying updates and patches, and performing maintenance tasks to prevent problems from occurring.
System Monitoring: Continuously monitoring IT systems for performance issues, security threats, and potential failures.
Software Updates and Patch Management: Ensuring operating systems and applications are up-to-date with the latest security patches and bug fixes.
Hardware Health Checks: Regularly assessing the health and performance of computer hardware and network devices.

New Computer Setup: Configuring new desktops and laptops with the operating system, necessary software, and network connectivity.
Software Installation and Configuration: Installing and setting up various software applications according to user needs.
Peripheral Installation: Connecting and configuring printers, scanners, and other devices.
Network Configuration: Setting up and configuring routers, switches, and wireless networks.
Email Account Setup: Configuring email accounts on various devices and platforms.

Management and Consulting:

IT Consulting (as a separate service, but related to support): Providing advice and guidance on IT strategy, infrastructure planning, and technology solutions.
Remote Monitoring and Management (RMM): Using software tools to remotely monitor and manage client IT systems, often including proactive maintenance and support.